Client Success Manager

Who you are

• 7+ years of B2B client-facing experience; preferably in a tech or fintech environment
• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level
• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail
• Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders
• Experience structuring, negotiating, and closing large-scale commercial contracts
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team
• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred
• Comfortable using Salesforce, AI, and BI tools
• Bilingual French and English is a plus

What the job involves

• The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app
• The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products
• Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our large relationships in Canada
• We are looking for a highly strategic, hands-on strategic Client Succes Manager to own and grow a portfolio of our large Canadian merchants. This role sits at the center of commercial strategy and execution—shaping multi-year joint roadmaps, influencing senior stakeholders, and orchestrating cross-functional teams to deliver on key success metrics and goals
• You’ll operate as the quarterback for your accounts: setting the strategy, driving rigorous account planning, and ensuring day-to-day execution lands on time and against KPI targets
• Own and lead Affirm’s large Canadian partner relationships, driving growth and long-term strategy across multiple business units
• Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides
• Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions
• Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities
• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases
• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results
• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth