Client Success Manager

About the role

You'll be working in the head office in Brisbane, alongside another Client Success Manager in leading the client service team, who handle both inbound and outbound calls and messages to coordinate healthcare staffing shifts across Australia.

Key responsibilities

• Leading a professional team displaying positive communications with clients and staff
• Handling inbound and outbound calls to and from nurses and healthcare facilities
• Entering and managing online shift requests in real time
• Monitoring the teams KPIs

About you

• A proven leader in customer service or sales driven environment
• Advanced sales / call centre / customer service sales experience (4+ years minimum)
• Confident phone manner and strong communication skills
• Solid computer skills
• Goal driven mindset working with KPIs and performance targets
• Reliable, punctual, and team-oriented
• Experience in healthcare is helpful but not required — we provide training

About us

Established in 2004, Caring for You is one of Australia's largest Nursing Agencies with 6000+ Nurses. Uniquely a family owned, female lead nursing agency provider supporting hospitals, aged care facilities, and community services across Australia. We connect qualified nurses and healthcare professionals with shifts where they're needed most, delivering reliable staffing solutions and exceptional service to our clients and members. We pride ourselves on a culture built on advanced technologies, personal performance, solid support, and strong relationships.

Benefits

• Supportive team culture
• Long term retention of permanent staff
• Satisfaction of assisting nurses, carers and healthcare organisations
• Opportunity for promotion within the organisation