Client Success Manager

Company Description OGS Partners, LLC is a B2B sales growth firm based in the Atlanta, GA metropolitan area, focused on building qualified pipelines, closing more deals, and developing sales talent for sustainable revenue growth. With over 35 years of experience and more than 12,400 qualified leads delivered, the company serves consultative B2B sectors, with particular depth in waste management, industrial services, manufacturing, logistics, and construction. OGS Partners offers lead generation, sales calls, and sales training, acting as an extension of client sales teams to drive meaningful opportunities. The firm emphasizes quality over volume, prioritizing high-value meetings and reliable pipelines over vanity metrics.
Role Description The Client Success Manager is a full-time, on-site role based in the Atlanta Metropolitan Area. This role oversees client relationships from onboarding through ongoing engagement, ensuring that services such as lead generation, sales calls, and sales training deliver measurable value. Day-to-day responsibilities include monitoring customer satisfaction, tracking performance metrics, and proactively addressing issues or risks to retention. The Client Success Manager collaborates closely with sales and operations teams to translate client goals into actionable plans, provide regular updates, and identify opportunities for expansion. The role also involves gathering customer feedback, refining processes, and contributing to continuous improvement across accounts.
Qualifications

• Strong customer service and customer satisfaction skills, with a focus on delivering consistent, high-quality client experiences.
• Experience in customer retention and relationship building, including managing long-term B2B accounts and fostering trust with decision-makers.
• Solid analytical skills, with the ability to interpret performance data, identify trends, and recommend actions that improve outcomes.
• Excellent communication and presentation abilities, including clear written updates and confident, professional client-facing conversations.
• Proven experience in customer success, account management, or related roles in B2B services or sales-focused environments.
• Ability to work collaboratively with cross-functional teams and manage multiple accounts and priorities in a fast-paced setting.
• Familiarity with CRM systems, pipeline management tools, and basic sales processes; prior experience in waste management or industrial sectors is a plus.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.

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Pay: From $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person