Client Success Manager

Perks & Benefits

• One work-from-home day a week and flexible start and finish times
• A MacBook Air and access to the AI tools and platforms that make your day easier from day one, including agents that take care of the busywork so you can focus on your clients
• Scout Learning, a Future Leadership Program and monthly 1:1 coaching with senior leaders
• Quarterly celebrations, Friday socials, and an all-expenses-paid global trip for top performers
• A genuine stake in what we are building through our Employee Share Option Plan for long-term high achievers
• A healthy, social office with fitness event subsidies

Total on-target earnings for your first year are circa $100K-$120K (this includes base and performance-based incentives). Your incentives are weighted to the things you control: keeping your clients, growing them, and keeping them happy. Pay is based on things like skills, experience, attitude and alignment with our company values.

The Role

Our Client Success Managers own the relationship with our software clients and the results they achieve with Scout Talent. Once a client is won, you take the relationship from there, and you keep it. You'll work with hiring leaders to build Scout Talent into how their team hires every day, so they get better hires faster, and they grow with us year after year.

This is a dynamic, high-impact commercial role with real accountability and significant earning potential. You won't just manage accounts; you'll solve core hiring challenges and drive meaningful business transformation.

A Day In The Life

• Running a Quarterly Business Review with an HR or hiring leader, showing them the results they've achieved and planning what comes next
• Delivering product training to a hiring team, turning "how do I use this?" into genuine confidence
• Spotting that a client's hiring managers have gone quiet, and getting ahead of it before it becomes a renewal problem
• Walking a client through one of our AI products and building the case for adding it
• Building a tailored growth plan with an at-risk client, pulling in Product, leadership and other stakeholders to turn things around

Your Responsibilities

• Own retention across your client portfolio, spotting opportunity and risk early and acting on both
• Own renewals and grow revenue within your clients through additional modules, users and AI products
• Work with hiring and HR leaders to help them get more out of their recruitment process using Scout Talent
• Understand how a client currently hires, and help them shift to smarter, AI-supported ways of working
• Deliver training, demos and client experience calls that build genuine capability in your clients' teams

This role sits alongside our Technology team rather than inside it. Day-to-day technical support is handled by our specialist support team, which frees you to focus on the client relationship, their results and their growth.

Your Qualifications

• 3+ years in a client-facing role such as client success, account management or implementation, ideally in B2B SaaS

• Experience managing relationships with senior stakeholders

• Track record of executing renewals and account growth

• Comfortable using data to guide decisions and show results

• Confident adopting AI tools, and interested in what they make possible

Our Client Success Managers are self-starters who do well in fast-moving environments and are comfortable with change. Our best people have a growth mindset, take feedback well, and enjoy working as part of a team. If that sounds like you, we'd love to hear from you!

About Us

For over 20 years, Scout Talent has helped organisations worldwide hire smarter through custom recruitment campaigns and powerful technology. We empower in-house teams to attract, engage, and retain exceptional talent to grow companies, careers, and communities. Guided by our "AI-enabled, human-led" philosophy, we leverage cutting-edge tech for the heavy lifting while keeping people at the heart of every decision.

Ready to own the relationships that matter most to our business? Apply now.