Client Success Manager

In a Nutshell

Valve+Meter is seeking a passionate, strategic, and relentlessly driven Client Success Manager to join our growing team. This is not a basic account management role. This is a client leadership role for someone who knows how to build trust, lead performance conversations, uncover growth opportunities, and ensure marketing investments produce measurable business outcomes.

As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued clients. You will guide their marketing strategy, advocate for their success internally, and help connect performance marketing efforts to broader business goals such as lead generation, revenue growth, customer acquisition cost, brand differentiation, and long-term retention.

You will collaborate with internal experts across SEO, paid media, analytics, creative, development, strategy, and operations to ensure each client has a clear path forward. Your goal is to become a trusted advisor who brings insight, accountability, and action to every client relationship.

Why This Role Is Important

At Valve+Meter, we believe marketing should be measured by the flow and cost of new business. The “valve” represents the rate of new business we help generate, and the “meter” represents the measurable results we deliver.

We believe great marketing should not be based on guesswork. It should be connected to strategy, accountability, and results.

The Client Success Manager is the bridge between client goals, strategy, and execution. You help clients feel heard, informed, challenged, and supported, guiding smarter decisions and investments that move their business forward.

What You’ll Own

You will own the health, growth, retention, and strategic direction of your client portfolio.

This includes building strong relationships, leading meaningful performance conversations, identifying growth opportunities, and ensuring internal alignment around client goals.

You will help clients understand not just what happened in their marketing performance, but why it happened, what it means, and what should happen next.

What We’re Looking For

We’re hiring for mindset as much as experience. Our ideal Client Success Manager is:

• Growth-Oriented & Coachable: Hungry to learn and improve, embraces feedback, and owns mistakes
• Team-First: Prioritizes team over ego, supports and elevates others, and does what it takes to help the team win
• Scrappy & Resilient: Resourceful, driven, solution-oriented, and pushes through challenges with a positive attitude
• Strategic & Analytical: Thinks long-term and systematically, uses data to uncover insight, and creates strategy, not just execution
• Organized & Adaptable: Manages multiple clients and priorities, maintains strong systems for workflow and communication, and stays composed under pressure
• People-Centric: Communicates clearly and adjusts to the audience, listens deeply, presents confidently, and demonstrates high emotional intelligence

Key Responsibilities

• Serve as the primary point of contact and strategic partner for assigned clients
• Define and guide customized marketing strategies aligned with business goals
• Collaborate with internal teams across SEO, paid media, analytics, creative, and development
• Lead weekly, monthly, and quarterly meetings, including campaign and business reviews
• Analyze performance data across platforms (Google Ads, Microsoft Ads, LSA, GA4, CRM, dashboards)
• Translate data into insights, recommendations, and actionable plans
• Monitor performance, budgets, lead flow, and account health to proactively identify risks, gaps, and opportunities
• Advocate internally for decisions that support client growth
• Identify and drive upsell, cross-sell, and expansion opportunities
• Support renewals, retention, and referral generation

What You’ll Work With

• Google Workspace (Docs, Sheets, Slides)
• Wrike (project management)
• HubSpot (CRM)
• PlacesScout, Zapier, Ninety
• Google Ads, Microsoft Ads, Local Service Ads
• Google Analytics 4
• SEO, reporting, and call tracking platforms

Required Experience and Skills

• 3–5 years of client-facing digital marketing experience (SEO, paid media, performance marketing)
• Agency or performance-driven environment experience
• Proven ability to manage multiple client accounts
• Strong communication, presentation, and relationship skills
• Strong analytical skills and ability to translate data into insights
• Ability to manage expectations and handle escalations professionally
• Comfort discussing investment, ROI, and growth opportunities
• Strong organization, project management, and follow-through
• Bachelor’s degree or equivalent experience

Preferred Experience

• Experience managing budgets and pacing
• Familiarity with Google Ads, LSA, GA4, SEO tools, CRM, and call tracking data
• Understanding of business metrics (CAC, LTV, pipeline, margin, close rate)
• Sales mindset or comfort with renewals, expansion, and referrals
• Relevant certifications (Google Ads, GA4, SEO, etc.)

Core Values

Think – Focus. Find a way forward.
Love – Act in the long-term best interest of others.
Serve – Meet expectations and go the extra mile.
Transform – Create meaningful, lasting change.
Be Just – Be fair, transparent, and do no harm.

What Valve+Meter Offers

• Competitive salary
• Medical, dental, and vision benefits
• 401(k) with match
• Company-paid life insurance
• Three weeks PTO + seven holidays + two service days
• Fast-paced, growth-focused environment
• Casual, pet-friendly office
• Hybrid or remote flexibility
• Opportunities for growth and advancement

If you are a strategic client leader who enjoys building relationships, solving problems, analyzing performance, and driving growth, we would love to meet you.