Client Success Manager

Job Summary
We are seeking a part-time results-driven Client Success Manager to join our team.

You will act as the primary point of contact for clients, fostering strong relationships and driving customer satisfaction.

Your expertise in project management, account management, and customer relationship management will be essential in guiding clients through their journey with us.

Responsibilities

• Manage new member inquiries, serving as a welcoming first point of contact and guiding prospects through their initial journey with CFE.
• Conduct regular check-ins to provide motivation and maintain accountability.
• Plan and execute member events (challenges, socials, workshops) to boost engagement and community spirit.
• Be a constant source of positivity and support for our members.
• Assist with social media and marketing tasks.
• Provide training and support to clients on member apps.
• Identify upsell opportunities within existing accounts to drive revenue growth while maintaining customer satisfaction.

We're Looking For Someone Who Is:

• An exceptional communicator and organizer.
• Strong project management skills.
• Ability to manage multiple projects simultaneously.
• Passionate about planning events that build community.
• Invested in the success of others.

Schedule:

Majority of the work can be done remotely. There are times, like events, when you'd need to be on-site.

Ready to help our CFE Fam succeed? Apply today !

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 5.0 – 10.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Work from home

Work Location: Hybrid remote in Burlington, MA 01803