Client Success Manager

The Role

The Client Success Manager (CSM) is the bridge between XP Strategy’s internal PPC team our clients. This role ensures that communication, expectations, and performance stay aligned across all active accounts. You’ll act as the client’s primary point of contact, translating goals and insights into clear tasks for the PPC team, tracking progress, and ensuring timely delivery of results.

This position is ideal for someone with solid Amazon PPC knowledge who enjoys building relationships, managing projects, and keeping teams organized and accountable.

Key Responsibilities

• Serve as the main point of contact for assigned clients, managing ongoing communication and updates.
• Coordinate work between internal PPC specialists and client teams, ensuring clarity on goals, timelines, and deliverables.
• Review PPC reports and performance data to translate insights into next steps or strategic recommendations.
• Track milestones, deadlines, and recurring tasks through ClickUp or similar project management systems.
• Lead or join client calls to provide updates, gather feedback, and maintain strong client relationships.
• Identify potential issues early and proactively work with the team to resolve them.
• Maintain organized account documentation and communication logs.
• Support the continuous improvement of client onboarding and retention processes.

Qualifications

• 2+ years of experience in Amazon PPC or e-commerce account management (agency experience preferred).
• Strong understanding of Amazon Ads metrics and campaign structures.
• Exceptional communication and organization skills - must be comfortable managing multiple accounts and priorities.
• Ability to analyze data and communicate insights clearly to both technical and non-technical audiences.
• High level of professionalism and responsiveness in client interactions.
• Comfortable working independently in a remote, fast-moving team environment.

Preferred / Nice-to-Have

• Amazon Seller Central / Campaign Manager
• Helium 10, AdLabs, Data Dive, or similar analytics tools
• ClickUp or comparable project management platforms
• Looker Studio (Google Data Studio)
• Slack, Zoom, and other remote communication tools