Client Success Manager

Job Overview

We are seeking an energetic and dedicated Client Success Manager to join our dynamic team! In this pivotal role, you will champion our clients’ journeys by fostering strong relationships, ensuring seamless onboarding, and driving ongoing satisfaction. Your proactive approach will help clients maximize the value of our Personal Training programs, leading to long-term loyalty and success. If you thrive in a fast-paced environment, excel at cross-functional collaboration, and possess a passion for delivering exceptional customer service, this opportunity is perfect for you! Join us to make a meaningful impact and grow your career in client relationship management.

Responsibilities

• Build and nurture lasting relationships with clients, acting as their primary point of contact for all account-related needs.
• Conducting initial check-ins, setting 90-day targets, and tracking member progress.
• Manage client accounts effectively using Personal Training apps, phone calls, text messaging and email communication ensuring data accuracy and timely updates.
• Collaborate with sales, service, and training teams to deliver tailored solutions that meet client objectives.
• Oversee onboarding processes for new clients, guiding them through No Sweat Introductions, training, initial usage of our personal training platform and helping sell personal training packages
• Reaching out to members at risk of dropping off, collecting feedback, and building community.
• Monitor client health metrics and usage patterns to identify opportunities for upselling or renewal discussions.
• Managing CRM software, scheduling, tracking attendance metrics, and streamlining the client experience.
• Resolve customer inquiries and issues promptly by leveraging strong communication skills and problem-solving abilities.
• Utilize data-driven insights to inform strategic decisions that enhance customer satisfaction and retention.

Qualifications

• Proven experience in project management, client services, or account management within a service environment.
• Proficiency with Salesforce Cloud or similar CRM systems; experience with order processing tools is a plus.
• Strong understanding of customer relationship management principles and best practices.
• Excellent communication skills with the ability to convey complex information clearly and persuasively.
• Demonstrated ability to collaborate across departments in a fast-paced setting.
• Analytical mindset with the ability to interpret data for decision-making purposes.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation purposes.
• A Kinesiology degree is a plus. Experience in the fitness industry is also a bonus.

Join us as a Client Success Manager to empower our clients’ success while advancing your career in a vibrant, innovative environment!

Pay: From $10.00 per hour

Expected hours: No less than 5.0 per week

Benefits:

• Flexible schedule
• Professional development assistance
• Work from home

Work Location: Hybrid remote in Laredo, TX 78041