Client Success Manager (CSM)

We are seeking a strategic and high-energy Client Success Manager (CSM) with a strong background in B2B relationship management. This role will act as the primary advocate for clients, ensuring they achieve maximum value from services while driving long-term retention and revenue growth.

The ideal candidate combines strong relationship-building skills with a consultative, business-focused mindset to identify upsell and cross-sell opportunities aligned with client goals.

Key Responsibilities Candidate Profile

• Experience: Minimum 4 years in Client Servicing, Account Management, or similar client-facing roles
• Education: Bachelor s degree in Business, Marketing, Communications, or a related field
• Soft Skills: Strong interpersonal, communication, and presentation skills with a consultative mindset
• Technical Skills: Proficiency in Microsoft Office Suite; experience with CRM tools (e.g., Salesforce) preferred
• Organizational Skills: Proven ability to manage multiple projects and priorities in a fast-paced environment

Experience Requirements:

Strategic Relationship Management

• Serve as the primary point of contact for assigned clients, building long-term relationships based on trust and reliability
• Anticipate client needs and proactively resolve issues before escalation
• Conduct regular business reviews to assess client satisfaction and implement retention strategies

Project Execution & Delivery

• Own the end-to-end project lifecycle, ensuring timely and high-quality delivery within budget
• Manage timelines, resources, and deliverables effectively
• Identify and resolve roadblocks to maintain smooth project execution

Growth & Business Development

• Identify and drive upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Marketing teams to develop proposals and presentations for new initiatives
• Contribute to revenue growth through strong account management

Leadership & Collaboration

• Mentor and guide junior team members on client management best practices
• Foster a collaborative and high-performance team environment
• Contribute to overall departmental and organizational goals

Reporting & Communication

• Prepare and present clear, data-driven reports and insights for stakeholders
• Maintain accurate and up-to-date client records for effective decision-making

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.