Client Success Manager - Dance Studio Clients

Help Us Bring Dancing to the World

Dancing has the power to transform people.

It creates confidence, connection, joy, community, and a sense of belonging. Yet millions of people who would love to dance never take that first step because they have not found the right studio, the right invitation, or the confidence to begin.

Our mission is to change that.

We help dance studios grow by generating qualified leads through Facebook and Instagram advertising—and then coaching studio owners and their teams on how to turn those leads into new students.

When our clients succeed, more studios grow. More instructors build meaningful careers. More communities come together. And more people experience the life-changing impact of dance.

We are looking for an exceptional Client Success Manager who wants to play a meaningful role in that mission.

The Opportunity

This is not a traditional account management position where you simply answer emails, provide updates, and keep clients satisfied.

You will serve as a strategic coach, trusted advisor, and growth partner to dance studio owners.

Our marketing team will generate leads for our clients. Your responsibility is to help each studio build the systems, skills, and confidence needed to nurture those leads, book more appointments, enroll more students, and grow its revenue.

You will work directly with business owners, identify what is preventing them from getting better results, hold them accountable, and help them execute the strategies that move their businesses forward.

The right person will be energized by ambitious goals, meaningful client relationships, personal accountability, and the opportunity to help entrepreneurs become stronger leaders and business owners.

What You’ll Do

• Manage a portfolio of dance studio clients and take ownership of their success.
• Build strong, trusted relationships with clients through Zoom, phone, email, and messaging.
• Respond to client questions quickly, professionally, and thoughtfully.
• Coach studio owners and their teams on lead nurturing, follow-up, appointment setting, sales, and enrollment.
• Review client performance and identify opportunities to improve contact rates, booking rates, show rates, and close rates.
• Lead recurring strategy and accountability calls that result in clear action plans.
• Work closely with our marketing team to ensure clients receive an exceptional experience and strong results.
• Help clients effectively use their CRM, automation, calendars, and lead-management systems.
• Proactively identify client concerns before they become larger problems.
• Improve client retention by consistently demonstrating value and helping clients achieve measurable growth.
• Generate referrals by creating an experience clients are excited to recommend.
• Identify appropriate opportunities to expand or upgrade a client’s services.
• Share client feedback and performance insights that help improve our company’s strategies, systems, and services.

What Success Looks Like

You will be successful in this role when:

• Clients feel supported, challenged, and confident in your leadership.
• Clients consistently follow up with their leads and execute the agreed-upon strategy.
• Dance studios enroll more students and generate more revenue.
• Client retention, satisfaction, referrals, and expansion revenue improve.
• Problems are addressed proactively rather than reactively.
• You become the person clients trust to tell them what they need to hear—not simply what they want to hear.

Who We’re Looking For

You may be a strong fit if you:

• Have at least one year of proven experience in client success, account management, coaching, consulting, or a similar role within an SMMA or marketing agency.
• Speak and write excellent English.
• Are confident, outgoing, personable, and comfortable leading conversations with business owners.
• Know how to coach people while also holding them accountable.
• Communicate with empathy, clarity, urgency, and professionalism.
• Take ownership of outcomes instead of waiting to be told what to do.
• Can manage multiple clients, priorities, and deadlines without becoming disorganized.
• Understand the fundamentals of digital marketing, lead generation, sales, and client retention.
• Are comfortable reviewing performance data and turning it into practical recommendations.
• Can have difficult conversations while preserving strong client relationships.
• Are competitive, resourceful, highly dependable, and motivated by measurable results.
• Have reliable high-speed internet, a professional computer, and a high-quality camera and microphone.
• Are available full-time from 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.

Preferred Experience

The following are valuable but not required:

• Experience working with dance studios, fitness studios, gyms, or other local service businesses.
• A personal background or genuine interest in dance.
• Experience using GoHighLevel or a similar CRM.
• Familiarity with Facebook and Instagram advertising.
• Experience with calendars, spreadsheets, sales pipelines, automations, and client reporting.
• Experience coaching clients on sales, lead follow-up, or appointment setting.

Compensation

• Base compensation: $4,000 per month
• Commission: 10% based on applicable performance or revenue targets
• Target total earnings: approximately $4,000–$7,000+ per month
• Position: Full-time
• Location: 100% remote

The commission structure and performance expectations will be clearly explained during the interview process.

Why Join Us?

You will not simply be helping businesses improve a few marketing metrics.

You will help dance studio owners build stronger companies, create more opportunities for instructors, and introduce thousands of people to something that could bring them confidence, friendship, health, self-expression, and joy.

You will also join a company that values high standards, fast communication, personal growth, direct feedback, exceptional client service, and meaningful results.

We are building a team of people who want their work to matter—and who believe that ambitious business growth and a positive impact on the world can happen at the same time.

Pay: $48,000.00 - $84,000.00 per year

Benefits:

• Work from home

Work Location: Remote