Client Success Manager (fully remote, US only)

Client Success Manager (Fully Remote, US only)

Location
This is a fully remote position. Candidates must currently reside in one of the following states: California, Texas, Florida, New York, Pennsylvania, Illinois, Ohio, Georgia, North Carolina, or Washington.

Employment Type
Full-time

Compensation
$98,000 – $125,000 USD per year

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Flexible schedule
• Professional development assistance

About the Role
We are looking for a Client Success Manager who enjoys building strong, long-term relationships with clients and helping them get real value from our services.

In this role you will primarily focus on supporting existing clients — making sure they feel well taken care of, that their needs are understood, and that they remain successful with us over time. Because our client base in the United States is still growing, you will also spend a portion of your time identifying and connecting with potential new clients. Once a new client begins working with us, you will own that relationship and continue supporting them as their Client Success Manager.

This is a high-trust, fully remote role for someone who is organized, thoughtful in their communication, and genuinely interested in client success.

Key Responsibilities

• Serve as the main point of contact for a portfolio of clients
• Build and maintain strong, professional relationships with clients
• Conduct regular check-ins to understand how clients are progressing and address any concerns early
• Coordinate with internal teams to ensure clients receive timely and high-quality support
• Monitor account health and take proactive steps to support retention
• Identify and reach out to potential new clients who may benefit from our services
• Guide new clients through the early stages of working with us and then continue supporting them long-term
• Keep clear and organized notes on client interactions and needs

Requirements

• Experience managing client relationships in a professional services, agency, or similar environment
• Strong written and verbal communication skills
• Ability to manage multiple client relationships with care and organization
• Comfortable working independently in a fully remote setting
• Willingness and ability to both support existing clients and prospect for new ones
• Current and valid Dex Professional Specialist Certification (DEX-PSP) or Dex Management Group Manager Certification (DEX-MGM) in the Sales & Customer Success domain

Preferred Qualifications

• Experience supporting clients in a subscription or ongoing-service model
• Familiarity with CRM tools
• Background in marketing or small-business services

Our Commitment
Markage is an Equal Opportunity Employer. We welcome applications from all qualified individuals and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Employment is at-will.

If you require a reasonable accommodation during the application or interview process, please let us know.

Pay: $98,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you currently hold a valid Dex Professional Specialist Certification (DEX-PSP) or Dex Management Group Manager Certification (DEX-MGM)?

Language:

• English (Required)

Work Location: Remote