Client Success Manager (m/w/d)

From hotel reservations, to transfers and other services such as excursions on site – also in the destinations our guests can rely on DERTOUR as a solid partner for their travel arrangements. Our network of 23 destination management companies (DMCs) encompasses around 1,700 employees and 74 offices in 29 destinations worldwide. More than 4 million guests per year avail themselves of the services we provide.

Job Title: Client Success Manager

Job Opening: as soon as possible

Location: Palma de Mallorca

The Client Success Manager drives the digital distribution of accommodation and destination services across the DMC network, ensuring scalable and reliable connectivity solutions that support commercial growth. As the owner of the end-to-end client lifecycle, the role manages onboarding, integrations, go-live activities and ongoing optimization for internal brands and external B2B partners. Acting as the central interface between clients, DMC teams, technology providers and gateway partners, the Client Success Manager ensures efficient and accurate exchange of content, availability and booking data while continuously improving connectivity performance, time-to-market and distribution opportunities across the network.

Your Key Tasks

• Manage client relationships and serve as the main contact for digital distribution and connectivity topics.
• Lead onboarding projects from requirements gathering through testing, certification and go-live.
• Coordinate API integrations via partners such as Peakwork, Travelgate, Anixe and direct connections.
• Monitor connectivity performance, data quality and operational KPIs.
• Identify commercial opportunities and translate client requirements into scalable solutions.
• Represent the DMC network at client meetings, industry events and trade fairs.

Your Profile

• Experience with travel API distribution and connectivity platforms (e.g. Peakwork, Travelgate, Anixe).
• Good understanding of XML/JSON, web services and integration processes.
• Background in tourism, preferably with a DMC, tour operator, bedbank or travel-tech company.
• Experience in client success, technical account management or integration projects.
• Ability to translate technical concepts into business-oriented solutions.
• Strong analytical and problem-solving skills.
• Commercial mindset with KPI-driven decision making.
• Fluent English; additional European languages are an advantage.

Why join us?

• Permanent full-time contract
• Hybrid working model
• Opportunity to join a leading company within the tourism industry
• Excellent working environment and collaborative culture
• Company contribution towards private health insurance
• Individual and group training and development programs
• Real career development opportunities both locally and within DERTOUR Group
• International environment and exposure to a leading global tourism organization