Client Success Manager | Remote — US Hours

ADVANCED DIGITAL MEDIA SERVICES

Job Title Client Success Manager

Location Remote — South Africa only

Job Type Full-Time

Working Hours MST (Mountain Standard Time)

Salary Up to $2,500 USD/month (competitive, based on experience)

JOB OVERVIEW

We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.

KEY RESPONSIBILITIES

Client Relationship Management

* Own the post-onboarding relationship for a defined portfolio of client accounts

* Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities

* Act as the internal advocate for client needs — escalating issues and driving resolution across departments

* Monitor client health metrics and proactively address churn risk before it escalates

Account Growth & Retention

* Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close

* Develop account growth plans aligned to client objectives and ADVDMS service capabilities

* Track and report on contract renewals, account expansion revenue, and retention rates

* Deliver client-facing performance reports with clear commentary on results and next steps

Internal Coordination

* Brief internal teams (content, paid media, SEO) on client priorities and campaign changes

* Ensure deliverables are completed on time and to the standard set in client agreements

* Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status

* Flag scope creep or resourcing issues to management before they affect client delivery

REQUIREMENTS

* Based in South Africa — this role is only open to candidates residing in South Africa

* 3+ years in a client success, account management, or customer success role within a digital agency or SaaS environment

* Digital marketing agency background strongly preferred — working understanding of paid media, SEO, content, and social at a client-briefing level

* Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners

* Experience using any CRM tool (GoHighLevel, HubSpot, Zoho, Salesforce, or equivalent) — specific platform experience is not required and can be trained

* Track record of driving retention, renewals, and account growth — numbers expected at interview

* Demonstrated ability to manage difficult client situations calmly and find practical resolutions

* Availability to work full-time in MST hours

NICE TO HAVE

* Direct experience with GoHighLevel and/or Zoho CRM automation workflows

* Agency background managing multiple client accounts simultaneously

* Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4)

* Demonstrated success converting upsell opportunities within managed accounts

ADDITIONAL INFORMATION

* Remote role

* Full-time position (no freelance)

* Salary up to $2,500 USD/month, based on experience

* Immediate start

HOW TO APPLY

Please complete application on the following link - https://advanced-digital-automotive-group.careers-page.com/jobs/ce29f99c-33fa-4bca-9f32-fb801ce3adb6

Pay: R35 000,00 - R45 000,00 per month

Work Location: Remote