Client Success Manager (Professional Solutions)

Key Responsibilities

• Manage a portfolio of assigned client accounts and act as the main point of contact.
• Achieve account renewal, retention, and growth targets.
• Build and maintain strong relationships with key client stakeholders and decision-makers.
• Lead ongoing client engagement to drive usage, satisfaction, and long-term partnership value.
• Identify opportunities for account expansion through up-selling and cross-selling.
• Conduct regular account reviews to demonstrate value and support client retention.
• Address client concerns and coordinate with internal teams to resolve issues effectively.
• Monitor service delivery and ensure client expectations are met.
• Develop account plans and engagement strategies to support growth.
• Maintain a healthy pipeline of opportunities and update CRM records accurately.
• Stay informed on market trends and client needs to identify new business opportunities.
• Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Requirements

• 3–5 years of experience in account management, business development, or a related client-facing role.
• Proven track record in client retention, account growth, and relationship management.
• Experience in B2B sales or consultative solution selling is preferred.
• Strong interpersonal, influencing, and negotiation skills.
• Excellent planning, organisation, and time management abilities.
• Able to manage multiple priorities and work effectively in a fast-paced environment.
• Strong verbal and written communication skills.
• Comfortable working independently and collaboratively within a team.
• Proficient in Microsoft Office and CRM systems.
• Experience working in a multicultural environment is an advantage.
• Bachelor’s degree or equivalent preferred.
• Fluent in English and Cantonese; Mandarin is a plus.
• Willingness to travel occasionally, if required.