Client Success Partner

Key Responsibilities

• Act as the primary point of contact for assigned client accounts.
• Manage day-to-day client communication, follow-ups and relationship management.
• Coordinate with creative, media, content, SEO and operations teams for smooth campaign execution.
• Ensure campaigns and deliverables are completed within agreed timelines and quality expectations.
• Conduct regular client review meetings and provide clear updates on project progress.
• Understand client objectives and ensure campaign execution is aligned with business goals.
• Track project timelines, approvals, dependencies and pending actions.
• Support strategy discussions, campaign planning and client presentations.
• Prepare client reports, MOMs, presentations and status updates.
• Proactively identify client concerns and coordinate with internal teams for timely resolution.
• Build strong, long-term client relationships and contribute to account growth opportunities.
• Ensure high levels of client satisfaction, accountability and delivery ownership.

What We're Looking For

• 47 years of experience in client servicing, account management or client management, preferably within a digital marketing, advertising, creative or marketing agency.
• Strong client relationship and stakeholder management skills.
• Excellent verbal and written communication skills.
• Strong coordination, follow-up and project management abilities.
• Experience managing multiple accounts and priorities simultaneously.
• Good understanding of digital marketing, branding and campaign workflows.
• Strong working knowledge of PowerPoint and Excel.
• Ability to manage client expectations and resolve issues proactively.
• Strong ownership and problem-solving mindset.
• Ability to work effectively in a fast-paced agency environment.

What You Can Expect at P.Labs

• Exposure to high-growth brands across multiple industries.
• Opportunity to work closely with leadership and strategic teams.
• Cross-functional exposure across branding, digital, media and strategy.
• Ownership of client accounts and opportunities to contribute to account growth.
• Fast-paced, ownership-driven learning environment.
• Career progression into senior client servicing and business leadership roles.
• Opportunity for both vertical and horizontal growth.