Client Success Partner

Client Success Partner

If you love building relationships and helping clients succeed? This role is for you!!

My client a leader in the diagnostic space with offices in West Palm Beach is looking for a Client Success Partner who enjoys connecting with people, solving problems, and turning great client relationships into lasting partnerships.

In this role, you’ll be the go-to partner for your assigned clients, helping them get the most out of our services while identifying opportunities to improve engagement, strengthen retention, and grow our business. You’ll work closely with internal teams and collaborate with colleagues to create an exceptional client experience.

What You’ll Do

• Build and maintain strong relationships with your assigned clients through proactive communication and outreach.
• Identify opportunities to improve client engagement, increase service utilization, and grow existing relationships.
• Reconnect with inactive clients and promote new services, campaigns, and special offers.
• Lead client training sessions and support new client launches.
• Partner with internal teams to resolve issues and deliver a seamless client experience.
• Keep client interactions and updates organized in Salesforce.
• Share knowledge, support teammates, and contribute to a collaborative team culture.

What We’re Looking For

• Strong communication and relationship-building skills.
• A proactive, solutions-oriented mindset—you like to solve problems before they grow.
• Confidence managing multiple priorities and following through.
• An interest in client retention, business growth, and identifying opportunities.
• A collaborative attitude and willingness to support and mentor others.
• Experience in client success, account management, customer service, or a similar role is preferred.
• Salesforce or CRM experience is a plus.