CLIENT SUCCESS REPRESENTATIVE

Job Overview:

We are seeking a Client Success Representative to join our Digital Marketing/Growth Department. The successful candidate will support client relationships, digital marketing activities, and day-to-day growth initiatives while ensuring a positive client experience.

Key Responsibilities

• Serve as a point of contact for clients, responding to enquiries and providing timely assistance.
• Assist with client onboarding and ensure clients have the information and support they need.
• Follow up with clients on ongoing projects, requests, deliverables, and outstanding issues.
• Assist with digital marketing and growth-related activities as assigned.
• Monitor client feedback and communicate relevant concerns or opportunities to the appropriate team members.
• Maintain accurate client records, reports, and communication logs.
• Coordinate with internal teams to ensure client requests are handled efficiently.
• Support the preparation of client updates, reports, presentations, and other communications.
• Help identify opportunities to improve client satisfaction, engagement, and retention.
• Perform other duties related to client success and digital marketing as assigned.
• Support the Digital Marketing/Growth team in managing client accounts and relationships.

Requirements

• Bachelor's degree or HND in Marketing, Business Administration, Communications, Management, or a related field.
• Previous experience in customer service, client success, digital marketing, account management, or a similar role is an advantage.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-management skills.
• Good understanding of social media and digital marketing platforms.
• Strong organizational and follow-up skills.
• Proficiency in Microsoft Office/Google Workspace.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong attention to detail and problem-solving skills.
• Ability and willingness to work U.S. business hours (EST).
• Ability to work independently in a remote or fast-paced environment.

Ideal Candidate

The ideal candidate is proactive, customer-focused, organized, and communicative, with a genuine interest in helping clients achieve their goals and supporting business growth.

Pay: ₦200,000.00 per month

Work Location: In person