Client Success Stratgeist

Job Overview

Cubix is looking for a Client Success Strategist with excellent communication and client relationship management skills to manage client accounts, ensure successful project delivery, and identify opportunities for account growth.

Location: PECHS Block 2, Karachi
Job Type: Full-time, On-site
Timings: 6:00 PM – 3:00 AM

The ideal candidate should have experience managing mobile app and web development projects, handling client communication through calls and meetings, and identifying opportunities for upselling and cross-selling software development services.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Manage client communication through calls, virtual meetings, emails, and regular follow-ups.
• Understand client requirements, business goals, and project expectations.
• Coordinate with Project Managers, Developers, QA Engineers, and UI/UX Designers to ensure smooth project execution.
• Monitor project progress, timelines, deliverables, and client satisfaction.
• Proactively address client concerns, manage expectations, and resolve escalations professionally.
• Identify opportunities to upsell and cross-sell additional services, features, and digital solutions.
• Recommend relevant mobile app, web development, and software solutions based on client needs.
• Communicate project updates and technical information clearly to non-technical stakeholders.
• Maintain accurate records of client interactions, feedback, and account activities.

Requirements

• Experience in Account Management, Client Success, Client Relations, or a similar role, preferably within a software house or technology company.
• Experience handling client communication through calls and virtual meetings.
• Familiarity with mobile app and web development projects and the software development lifecycle.
• Strong understanding of client relationship management, upselling, and cross-selling.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, problem-solving, and presentation skills.
• A Computer Science or related technical background is preferred.

Application Question(s):

• Are you comfortable working onsite in PECHS Block 2, Karachi, from 6:00 PM to 3:00 AM?
• Do you have an educational background in Computer Science or Software Engineering?
• Do you have experience handling client communication through calls and virtual meetings?

Work Location: In person