Client Support Analyst (Help Desk)

About Euroland IR:

Euroland IR is a SAAS company that is specialized in providing Best Practice Investor Relations Software Solutions to stock-listed companies worldwide. With over 1500+ clients globally, we offer IR Solutions that support listed companies in improving their IR Communication.

The Role

We’re looking for a Client Support Analyst (Help Desk) with a strong technical mindset and experience troubleshooting web-based applications. You’ll bridge clients and technical teams, handling both functional and technical support for our digital IR tools.

What You’ll Do

• Act as the first point of contact via Freshdesk (or similar).
• Troubleshoot and resolve issues related to IR web tools (HTML, CSS, XML, display/layout, browser).
• Perform basic debugging and front-end checks (broken layouts, console errors, cross-browser issues).
• Reproduce issues in a test environment and document root cause.
• Coordinate with Development, DevOps, and Data teams on escalations.
• Maintain clear, proactive client communication and ensure SLA compliance.

Skills & Experience

• Strong working knowledge of HTML and CSS.
• Working familiarity with JavaScript, C#, and .NET (reading logs, identifying front-end issues).
• Experience supporting web-based applications (SaaS preferred).
• Hands-on experience with ticketing tools (Freshdesk, Jira, Zendesk).
• Comfortable using browser developer tools (Network, Console, Elements).
• Understanding of web workflows (publishing, caching/CDN, DNS basics).
• Experience: Around 2 years in Technical Support, Front-End Support, or Production Support.
• Written and Oral Communication Skills should be generally good.

Nice to Have

• Exposure to FTP, Visual Studio, Git or CMSs.
• Prior experience in SaaS or digital product support.

Why Join Us

• Global, cross-functional collaboration with Dev, Data, and Ops.
• Training on Euroland’s IR products and internal tools.
• Growth path at the intersection of client service and web technology.