Client Support Analyst - Tier 1

About Us

Noralta Technologies is an energy service company that combines patented technology and expert service to support oil and gas producers across Western Canada and the USA. Our mission is to understand the goals and challenges our clients face, continually innovate, and develop solutions that help them succeed. We aim to be exceptional partners, evolving technologies and services, and celebrating successes alongside our clients.

Why Work With Us

At Noralta, our technology teams form a tight-knit community where Client Support Analysts thrive in a dynamic and fast-paced environment. If you're the kind of person who enjoys solving complex problems and adapting solutions creatively, you’ll fit right in. You’ll start with structured onboarding and foundational training in oil & gas and SCADA. From there, you’ll be exposed to a wide array of technologies, learning something new every day and continuously expanding your skill set. We emphasize work/life balance, provide the tools needed for success, and reward commitment with opportunities for growth. Our current setup supports a hybrid work environment.

What You'll Do

We are looking for a tech-savvy, detail-oriented problem solver to join our Support team as a Client Support Analyst. You’ll work directly with our field staff, control room operators, IT personnel, and customers, providing tailored support for their SCADA and site security integration needs.

Primary Duties and Responsibilities

• Provide world-class front-line support via phone and email to our valued clients, 24/7 control room, and field services staff
• Assist users with access and usage of our products and services
• Troubleshoot remote connections to specialized field devices across cellular, radio, and satellite networks, using a variety of telemetry protocols
• Ensure the accuracy of SCADA datapoints, such as pressures, temperatures, and flowrates from a broad variety of remote PLCs or RTUs
• Ensure the effectiveness of our graphical user interfaces (HMIs), which provide operational awareness and control to our clients and our control room operators
• Investigate and troubleshoot internal and customer related issues
• Tracking all work in a service management ticketing system

Requirements

• Ability to work an 8-hour shift within the hours of 7:00 am to 6:00 pm MST
• 2+ years’ experience in a business (non-enterprise) application support role, supporting complex business and/or in-house developed applications and technologies
• A customer-oriented mindset and strong aptitude for delivering high-quality service
• Strong communication skills (written and oral) for interacting with internal and external stakeholders
• Strong analytical and problem-solving skills with attention to detail, capable of diagnosing and resolving technical issues efficiently

Nice-to-Haves

• Post-secondary diploma or degree in an IT related field
• Work term or co-op experience in the oil and gas industry
• Experience with SCADA Host, PLCs, DCS, or HMI systems (especially ABB SCADAvantage)
• Familiarity with instrumentation and process control
• Knowledge of upstream oilfield automation, compliance, and operations
• Experience with cellular, radio, and serial communications
• Experience utilizing service management ticketing systems

Additional Information

• Hours: 40 per week (Monday to Friday)
• On-call, overtime and weekend work may be required
• Hybrid work environment
• Pre-employment screening requirements for the safety of all employees where final offer is conditional until all employment screening checks are clear:
• Drug and alcohol testing
• Background check
• Social media check

Compensation and Benefits

· $24 - $33 per hour, based on experience

· Comprehensive benefits plan including health and dental

· 1 flex day per quarter

· A paid day off for your birthday

Work Location

• Downtown Calgary office

We appreciate all applicants' interest in Noralta Technologies Inc.; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $24.00-$33.00 per hour

Application question(s):

• Are you legally authorized to work in Canada without sponsorship?
• This is a safety-sensitive position; final offers are conditional on drug & alcohol testing and a background check. Are you comfortable proceeding on that basis?
• This role works an 8-hour shift scheduled between 7:00 am and 6:00 pm MST. Can you work within those hours?
• This role is based in our downtown Calgary office on a hybrid schedule (currently in-office Tuesday-Thursday, although subject to change). Are you able to work on that basis?
• Are you located in Calgary?
• What interests you about this role at Noralta?
• Which of the following, if any, have you worked with directly?
• SCADA / PLC / DCS / HMI
• Industrial communications (cellular / radio / serial)
• Upstream oilfield automation

Experience:

• operational or application support: 2 years (preferred)

Work Location: Hybrid remote in Calgary, AB