Client Support and Outreach Assistant (For Active Pooling)

Key Responsibilities
Outreach & Communication

• Conduct outbound outreach via email, LinkedIn, and other platforms to engage prospects, clients, and partners
• Support follow-ups, scheduling, and ongoing communication with stakeholders
• Maintain professional and clear written communication aligned with client expectations

Research & Lead Generation

• Identify and research companies, executives, and market opportunities
• Build and manage prospect lists for campaigns and business initiatives
• Gather insights on industries, competitors, and target markets

Campaign & Operations Support

• Assist in executing outreach and marketing campaigns
• Track and update activity in CRM tools (e.g., Salesforce, HubSpot, Google Sheets)
• Support reporting, data management, and pipeline tracking

Administrative & Coordination Support

• Schedule meetings, manage calendars, and coordinate across teams
• Assist with documentation, reporting, and internal organization
• Support ad hoc projects across business, events, or client initiatives

Qualifications

• 1–4 years of experience in virtual assistance, sales support, customer support, business development, or similar roles
• Strong written and verbal English communication skills
• Experience with outreach tools (LinkedIn, email platforms) and CRM systems is a plus
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint) and Google Workspace
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable working remotely in a fast-paced, deadline-driven environment
• Self-starter with strong initiative, accountability, and problem-solving skills

What We Look For

• Strong communication and professionalism in client interactions
• Resourcefulness and ability to “figure things out” independently
• Adaptability across different types of work (outreach, research, admin, etc.)
• High level of ownership and reliability