CLIENT SUPPORT ASSISTANT

QUALIFICATIONS

• Candidate must be a graduate of IT, Computer Science, or equivalent
• Preferably with at least 6 months of work experience in customer service, technical support, or any software/IT-related field
• Knowledgeable in hardware and software troubleshooting and technical support
• Good communication skills with the ability to explain technical concepts in simple terms
• Familiar with software applications, troubleshooting methods, and ticketing systems

JOB RESPONSIBILITIES

• Respond to customer inquiries in a timely and accurate way, via phone or email
• Ensure positive client experience through high-quality service and communication, thereby attaining client retention
• Handle client service or support-related incoming requests
• Respond to and resolve complex client issues through incident recognition, research, isolation, resolution, escalation, and follow-up.
• Update on status and completion in the ticketing system and to users through all means of communication