Client Support Associate

Description:

About TrustWareGate

TrustWareGate is a logistics and warehousing company providing secure storage, inventory management, and distribution support for business clients. We are committed to accuracy, efficiency, and high-quality service in all client interactions and operational processes.

Position Overview

We are seeking a professional and detail-oriented Client Support Associate to assist clients with logistics-related inquiries, shipment updates, and service coordination. This role serves as a key communication link between customers and internal warehouse operations.

Key Responsibilities

• Respond to client inquiries via phone, email, and internal systems
• Provide updates on shipments, inventory status, and delivery schedules
• Assist clients with service requests and issue resolution
• Coordinate with warehouse and operations teams to ensure accurate fulfillment
• Maintain detailed records of client interactions and service cases
• Ensure a professional and positive customer experience at all times

Requirements:

Qualifications & Requirements

• High school diploma or equivalent required
• Strong communication and problem-solving skills
• Basic computer skills (email, data entry, CRM or tracking systems)
• Ability to multitask in a fast-paced environment
• Reliable, organized, and team-oriented

Benefits

• Competitive hourly pay
• Paid training
• Opportunities for advancement within the company
• Stable, full-time employment
• Supportive and professional work environment