Client Support Associate

Harborview Consulting is hiring a Client Support Associate to help customers explore AT&T products and services, understand available options, and navigate the enrollment process. This full-time, in-person opportunity is suited to individuals who enjoy helping people, communicating clearly, and developing practical skills in customer support and telecommunications.

In this role, you’ll interact directly with customers, answer questions about AT&T wireless solutions, and provide guidance throughout enrollment. You’ll learn how to create positive customer experiences through professional engagement, accurate product information, and dependable follow-through. Hands-on training and ongoing coaching are provided to help you build confidence, strengthen your communication skills, and grow professionally. Previous experience is welcome but not necessary for candidates who are dependable, approachable, and eager to learn.

Key Responsibilities

• Provide customer support by listening to questions, understanding individual needs, and explaining relevant AT&T products and services.
• Facilitate customer engagement through face-to-face conversations that help customers compare wireless options and make informed decisions.
• Assist with enrollment by explaining available plans, reviewing applicable information, and guiding customers through the required steps.
• Maintain clear communication with customers throughout the enrollment process, helping address questions and clarify next steps.
• Share accurate product details, respond professionally to customer concerns, and deliver consistent support throughout each interaction.
• Collaborate with team members to improve customer engagement, maintain organized enrollment information, and contribute to a positive customer experience.

Qualifications

• Clear verbal communication, active listening, and interpersonal skills, with a customer-first approach.
• Interest in customer support, engagement, telecommunications, and helping people understand available products and services.
• Previous experience in customer service, retail, hospitality, sales, or other public-facing roles is an advantage but not required.
• High school diploma, GED, or equivalent preferred; reliability, professionalism, and a willingness to learn are important.

What You Can Expect

• Hands-on guidance in AT&T product knowledge, customer communication, and enrollment procedures.
• Practical experience handling customer questions and supporting enrollment activities.
• Ongoing coaching in engagement, problem-solving, and professional communication.
• Opportunities to develop transferable skills and pursue further career growth.

Work Environment

This is a full-time, in-person position involving direct customer interaction. The role combines customer assistance, product education, and enrollment support. Candidates should be comfortable communicating face-to-face and learning in a team-oriented environment.

Interested in building your customer service skills? Apply today to be considered for the Client Support Associate position at Harborview Consulting.

Pay: $52,800.00 - $63,700.00 per year

Work Location: In person