Client Support Associate (Mandarin Speaker)

About the role

Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.

Key responsibilities

• Proficient in Mandarin and English (spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Understand customer enquiries and ensure they are answered or routed through appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to work on Rotational Shift