Client Support

About the role

This is an opportunity to join a New Zealand start-up helping non-profits get funding, as a part-time, fully remote, fundraising support professional. You will be responsible for looking after our clients and making sure their fundraising experience with Gravy is successful.

What you'll be doing

• Responding promptly and professionally to client inquiries via phone, email, and chat.
• Maintaining and updating client records and databases accurately and efficiently.
• Providing new Gravy clients an easy and stress-free onboarding experience.
• Helping clients find new fundraising opportunities.
• Preparing and submitting grant applications and ensuring they meet our clients wishes.
• Collaborating with our sales and marketing team to support client-facing initiatives.
• Providing feedback/suggestions to our product team on platform improvements.
• Contributing to the continuous improvement of our client service processes and procedures.

What we're looking for

• A communicator - Sorry but this isn't a hideaway at home role. You'll be the link between our clients and Gravy and in constant communication with them and our team.
• An organiser - You'll be managing a portfolio of ~20 clients that will require multiple touch points per week. Their success will depend almost entirely on how organised you are.
• A personable person - It's important our clients enjoy working with you. Our client relationships are high-touch and long-term. You'll be working with these people for years. This is not a transactional role.
• A writer - A big part of successful fundraising is being able to communicate our clients needs and community benefits to funders, primarily with the written word.
• Proficient with software platforms like Slack, Gsuite, & Gravy.
• Previous experience and or proof of your abilities to do this role well is a bonus.

What we offer

At Gravy, we are committed to providing a supportive and flexible work environment. You'll have opportunities to develop your professional skills and contribute to the growth of our company. We offer competitive remuneration including performance bonuses, opportunities for career advancement, and other employee benefits.

This role starts at 20 hours per week at $30 per hour + bonuses. There will be opportunities for more hours and pay increases depending on your performance.

About us

Gravy is a fast growing business tackling a major issue within the New Zealand non-profit fundraising ecosystem. We want to maximise funding and minimise admin for the non-profits we support. So they can spend more of their time and resources doing the work that matters.

If we're successful we estimate we'll add $1 billion to the coffers of New Zealand non-profits per annum through time and cost savings.

We're currently growing quick and are struggling to keep up with demand. Which is why we need your help to support our growing client base.

If you're excited about this opportunity and ready to contribute to success of New Zealand grassroots organisations, please apply for this role.