Client Support Coordinator

As Client Support Coordinator, you will harness personality, commercial acumen and people skills to convert new customer enquiries and secure, develop and grow existing clients. Embracing our team values of positivity, determination and outstanding customer service, you will source the best accommodation and negotiate competitive rates while also maintaining and building relationships with our network of international property partners.

The day-to-day role includes taking enquiries from clients and sourcing suitable serviced apartments at competitive rates. You’ll create and manage reservations from the booking stage right through to when the client checks out and ensure you provide the client with the highest level of customer service at all times.

· Sourcing serviced apartments for our clients

· Taking enquiries via phone and email

· Making reservations for clients

· Accurately logging enquiries on the system

· Negotiating rates to meet clients requirements

· Building solid business relationships with clients and property partners

· Adhering to agreed service level agreements and deadlines

· Helping to find new clients though business development

· Responsible for ensuring the highest levels of customer service are delivered at all times

· Attending property viewings to gain a better knowledge of the apartments

· Providing support to the rest of your team

· Accurate record keeping Monitoring payments from clients

· Highlighting and assisting your manager with any complaints or issues quickly and professionally

· Assisting other departments with data projects if required

Skills:

· Great communication skills

· Excellent verbal & written English

· Organised with attention to detail

· Enthusiastic

· Reliable

· Well presented

· Good numeracy skills

· Verbal & written Mandarin (desirable)