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• . Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
• client feedback to improve service delivery and client experience. . nbsp

Client Support Escalation Handling

Client Support Escalation Handling

nbsp; Address client queries, objections, complaints, and escalations in nbsp;a timely nbsp;and professional manner. nbsp; Act as the primary point of contact for client-related communication and coordination. nbsp; Ensure effective resolution of issues while nbsp;maintaining nbsp;service quality standards. nbsp; nbsp; nbsp; Client Growth Retention nbsp; Develop and implement strategies to increase customer engagement and minimize client attrition. nbsp; Identify nbsp;opportunities for cross-selling and up-selling nbsp;additional nbsp;products or services. nbsp; Gather and nbsp;analyze nbsp;client feedback to improve service delivery and client experience. nbsp; nbsp; nbsp; Internal Coordination nbsp; Coordinate with internal teams including Production, Procurement, Logistics, Warehouse, Packaging, and Accounts to ensure nbsp;accurate nbsp;and nbsp;timely nbsp;execution of client projects. nbsp; Ensure alignment between client expectations and internal deliverables. nbsp; nbsp; nbsp; Data Management Reporting nbsp; Maintain nbsp;accurate nbsp;and up-to-date records of existing and prospective clients. nbsp; Ensure correctness and integrity of client data across systems and records. nbsp; Prepare and nbsp;submit nbsp;periodic client servicing reports and updates to management. nbsp;

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.