Client Support Executive

About the role

As a Client Support Executive, you'll be the first point of contact for the hotels and travel agencies. Guiding them through onboarding, answering day to-day questions, and resolving routine issues so their operations run smoothly. This is the entry point into our Client Support team, with a clear path to grow into Specialist and beyond.

Key responsibilities

• Support hotels and travel agencies through onboarding, training, and activation of Paydocker/Bakuun platform features.
• Respond to client inquiries across live chat, phone, and email within agreed SLAs.
• Resolve routine account and system issues, escalating non-routine or complex cases to a Specialist or Team Lead.
• Maintain accurate, up-to-date client account records.
• Collect information and documentation needed to help resolve disputes.
• Balance real-time client communication with back-office and administrative work to meet daily deadlines

About you

• 1-2 years of experience in customer service, customer support, or a related client-facing role.
• Comfortable communicating with clients via live chat, phone, and email.
• Working knowledge of ticketing/helpdesk tools (e.g., Zendesk) or willingness to learn quickly.
• Strong written and spoken English with clear, professional communication.
• Ability to follow defined processes and escalate appropriately when issues fall outside guidelines.
• Experience in hospitality, travel, or SaaS/tech environments (preferred).
• Exposure to platform onboarding, account setup, or back-office/admin tasks (preferred).
• Comfortable working in a B2B environment (supporting business clients rather than individual consumers) (preferred).
• Familiarity with Google Suite or Microsoft Office (preferred).