Client Support Executive

Client Support Executive / Implementation Executive / Operations Team Member
Rajkot | factoHR | Full-time

factoHR is looking for enthusiastic and motivated professionals to join our Operations & Implementation team. This role involves managing the complete client implementation lifecycle — from onboarding and software setup to project go-live, support handover, and client retention.

Key Responsibilities:

• Assist in onboarding clients onto the HRMS software
• Gather client requirements and support software configuration/setup
• Provide basic user training and client guidance on system usage
• Coordinate with internal teams to resolve client queries and issues
• Learn and apply payroll processes including salary, tax, PF, ESI, etc.
• Maintain proper documentation and project records
• Ensure smooth communication between clients and internal departments
• Support project handover to the support team after implementation
• Build strong client relationships through timely and effective service

Required Skills:

• Basic knowledge of MS Excel
• Good written and verbal communication skills
• Interest in payroll, HR systems, and statutory compliance
• Problem-solving and client-handling abilities
• Strong teamwork and coordination skills
• Organized and detail-oriented approach

Qualification:

• Bachelor’s degree in Commerce, Business, IT, or related field
• MBA or Postgraduate in HR is an added advantage but not mandatory

What We Offer:

• Opportunity to build a career in HRMS and payroll operations
• Learning exposure in implementation and client management
• Professional and supportive work environment
• Career growth opportunities

Interested candidates can share their resume at [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Language:

• English (Required)

Work Location: In person