Client Support Executive

• Manage owner communication and ensure timely responses to queries and requests.
• Review upcoming owner stays and check-ins, ensuring access details and required guest documentation are in place.
• Conduct welcome calls for new owners and explain onboarding procedures and payout timelines.
• Monitor the support inbox, follow up on pending requests, and coordinate with Accounts, Operations, Maintenance, and Communications teams.
• Track owner conversations, pending actions, approvals, and improvement requests in the Support Tracker.
• Handle owner cancellation requests, review contractual terms, and explore retention opportunities.
• Review and communicate maintenance quotations and improvement proposals to owners.
• Assist with owner payout queries and escalate unresolved or urgent issues to the relevant teams.

Desired Candidate Profile

• Minimum 3 years of experience in client support, customer service, hospitality, real estate, or property management.
• Excellent written and verbal communication skills.
• Strong follow-up, coordination, and problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and maintain professional owner relationships.