Client Support Executive

We at FOZL Group are looking for a friendly, responsible and motivated individual to join our team as a Client Support Executive!

If you enjoy communicating with people, building relationships and helping others find the right solutions, this could be the opportunity you are looking for.

In this role, you will work closely with our existing clients to understand their business needs, coordinate service delivery and maintain strong professional relationships. You will also have opportunities to introduce relevant services that support our clients' business growth.

This position is ideal for someone who enjoys working with people, takes ownership of their responsibilities and is comfortable working independently in a professional services environment.

Key Responsibilities

Maintain strong relationships with existing clients through regular communication and follow-ups.

Understand clients' needs and respond to enquiries in a timely and professional manner.

Coordinate with internal teams to ensure smooth service delivery and effective follow-up on outstanding matters.

Keep clients updated on service progress and assist in resolving issues where necessary.

Identify opportunities to introduce relevant services based on clients' business needs.

Maintain accurate client records and prepare relevant documentation.

Work collaboratively with colleagues across departments to ensure a consistent and positive client experience.

Requirements

Diploma or Degree in any discipline.

Candidates with 1–2 years of experience in client servicing, customer service, account servicing or a related field will have an advantage.

Good command of English. Proficiency in spoken Mandarin is strongly preferred to communicate with our Chinese-speaking clients.

Strong communication and interpersonal skills, with the ability to build rapport and maintain professional client relationships.

Responsible, proactive and able to work independently with minimal supervision.

Well-organised, attentive to detail and able to manage multiple tasks effectively.

Professional, presentable and confident when communicating with clients.

Fresh graduates with strong communication skills, initiative and a responsible attitude are welcome to apply。

Why Join FOZL?

5-Day Work Week (Monday to Friday) – Enjoy your weekends off and maintain a healthy work-life balance.

Room to Grow – Learn new things, build your skills and grow your career with us.

Great Team & Good Vibes – Work with friendly teammates who support one another.

Fitness & Wellness Perks – Enjoy fitness benefits and activities to keep you active and refreshed.

Fun Team-Building Activities – Connect with your teammates and make work more enjoyable.

Free Lunch Every Wednesday! – Enjoy a complimentary midweek lunch with the team. One less meal to worry about!

Join Our Team

At FOZL, we value individuals who take initiative, communicate effectively and are committed to delivering quality service. If you are ready to take ownership of your work and build lasting client relationships, we encourage you to apply.

Preferred Start Date: Immediate availability or within one month's notice.

Pay: $2,500.00 - $3,200.00 per month

Work Location: In person