Client Support Executive (Email & Calls)

Job Title: Client Support Executive (Email & Calls)

Job Location: Dubai Silicon Oaisis

Full -time Job

Job Summary

The Client Support Executive is responsible for providing excellent customer service by handling client inquiries through emails, phone calls, and other communication channels. The role focuses on resolving customer concerns, maintaining strong client relationships, and ensuring a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to client emails, phone calls, and inquiries.
• Handle customer complaints, concerns, and service requests efficiently.
• Provide accurate information regarding company products, services, and procedures.
• Follow up with clients to ensure issues are resolved satisfactorily.
• Maintain detailed records of client interactions and updates.
• Coordinate with internal departments to address client requirements and concerns.
• Prepare and send quotations, proposals, and other client-related documents when required.
• Escalate complex issues to the appropriate department or management.
• Monitor client feedback and report recurring concerns to management.
• Ensure high levels of customer satisfaction and service quality.
• Assist in maintaining and updating client databases and CRM systems.
• Support sales and operations teams in client communication and follow-up activities.

Requirements

• Bachelor's degree or equivalent qualification.
• Minimum 1–2 years of experience in customer service, client support, call center, or administrative roles.
• Excellent verbal and written communication skills in English.
• Strong telephone etiquette and email communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and work under pressure.
• Strong problem-solving and organizational skills.
• Professional and customer-focused attitude.

Preferred Qualifications

• Experience in handling CRM systems.
• Knowledge of UAE business practices and customer service standards.
• Additional language skills are an advantage.

Working Hours

• Monday to Saturday
• 9:00 AM to 6:00 PM

Reporting To

• HR Manager / Operations Manager / Management

Salary: 2500 AED monthly

Drop your cv: [email protected]/WA +971521649945