Client Support Executive- Jumpp

Job Description- Client Support Executive

Responsibilities:

• They are responsible for providing exceptional support to clients, maintaining strong relationships, and ensuring overall client satisfaction.
• The role involves addressing client inquiries, resolving issues, and acting as a liaison between clients and various internal teams.
• Build and maintain strong client relationships through regular communication and a client-centric approach.
• Investigate and resolve client issues and complaints effectively and efficiently.
• Collaborate with internal teams, such as sales, technical support, or operations, to address client needs and resolve complex problems.
• Gather feedback from clients to understand their satisfaction levels, pain points, and suggestions for improvement.
• Ensure that all client interactions and support activities align with the company's quality standards and policies

Requirements:

• Minimum 2 years experience in client support or a related role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a proactive approach to handling client issues.
• Ability to build and maintain positive relationships with clients and internal stakeholders.