Client Support Executive | Ahmedabad

About The Opportunity A fast-scaling tech-enabled service provider empowering global clients with seamless, 24/7 customer support solutions. We specialize in delivering high-touch, outcome-driven client experiences through remote teams — combining empathy, efficiency, and tech-savviness to resolve issues, drive satisfaction, and retain customers across industries. Join us to grow your support career while working flexibly from anywhere in India.

Role & Responsibilities

• Respond promptly to client inquiries via email, chat, and phone with clarity and professionalism.
• Diagnose and resolve technical or service-related issues using internal knowledge bases and escalation protocols.
• Document every interaction accurately in CRM tools for audit, analytics, and client history tracking.
• Escalate critical issues to relevant departments with clear context and urgency flags.
• Proactively follow up with clients to ensure resolution satisfaction and reduce repeat cases.
• Collaborate with cross-functional teams to improve support workflows and self-service resources.

Skills & Qualifications

• Must-Have
• CRM platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)
• Helpdesk ticketing systems
• Windows / Mac OS troubleshooting
• Microsoft Office Suite (Outlook, Excel, Word)
• Basic troubleshooting for SaaS tools
• Clear verbal and written English communication
• Typing speed 40+ WPM
• Experience in BPO or client-facing support roles
• Preferred
• Knowledge of Jira or Confluence
• Experience with remote collaboration tools (Slack, Teams)
• Familiarity with API or web application basics

Benefits & Culture Highlights

• Work from home with flexible shifts (rotational night shifts may apply).
• Performance-linked incentives and quarterly rewards.
• Structured training, career pathing, and internal mobility opportunities.

Skills: resolve,troubleshooting,chat support,microsoft office suite,bpo,customer support,freshdesk,mac os,live chat management,nps,net promoter score,chat process,zendesk,crm,non voice