Client Support Officer - Bataan

About Quipper:

As the leading all-in-one learning management system, we're on a mission to bring the best education to every corner of the world. With engaging content aligned with the Department of Education's K-12-approved curricula, we empower every type of learner and make education accessible and exciting for everyone. But we're not just a company that cares about growth and profit – we care about making a positive impact in our community and beyond.

By joining us, you'll have the chance to bring your unique skills and talent to our team and make a real impact on education worldwide.

Apply today and help shape the future of learning with Quipper!

About the role:

Onboards schools and drives adoption in an assigned area; supports renewals, monitors account health and intervenes early on at-risk accounts.

This role is under the Partner Success department and reports to the Partner Success Lead.

Responsibilities:

• Own the post-sales relationship of an assigned portfolio of schools from onboarding through renewal, serving as the primary point of contact for school administrators and key stakeholders.
• Lead renewal planning and commercial discussions with partner schools, including presenting utilization, value delivered, enrollment changes, additional license opportunities, and renewal proposals.
• Build and maintain strong relationships with principals, school owners, academic heads, coordinators, and teachers to strengthen long-term partnerships and improve customer retention.
• Ensure successful implementation and onboarding of Quipper products by coordinating training, activation, and adoption activities for teachers and students.
• Drive product adoption and engagement by regularly monitoring platform usage, conducting business reviews, identifying gaps, and executing action plans to increase utilization.
• Monitor account health through defined success metrics, proactively identify at-risk schools, and execute intervention plans to improve satisfaction and secure renewals.
• Identify opportunities for additional licenses, new products, and service expansion, and collaborate with Sales to maximize account growth.
• Conduct regular school visits, relationship-building activities, executive check-ins, and strategic business reviews throughout the school year.
• Maintain accurate account records, renewal forecasts, customer health updates, and engagement history within company systems.
• Collaborate closely with Sales, Product, Content, and Support teams to resolve client concerns, advocate customer needs, and deliver a consistently high-quality customer experience.
• Escalate commercial risks, competitive threats, and customer issues early, while recommending strategies to protect revenue and strengthen long-term retention.

Minimum Requirements:

• Bachelor's degree in Education, Business, Information Technology or any related field; open to fresh graduates.
• Teaching background in a regular classroom set-up is an advantage but not required; e-learning/education experience an advantage.
• Strong computer skills, proficiency in Google Workspace, and the ability to learn new technology.
• Excellent presentation, organizational and communication skills.
• Willingness to do 100% fieldwork and travel within the assigned area; must be passionate about education.

Competencies:

Core

• Flexibility
• Initiative
• Self-Learning
• Attention to Communication
• Results Orientation
• Analytical Thinking
• Project Management
• Customer Orientation
• Building Collaborative Relationships
• Problem Solving and Decision Making Skills

Functional

• Attention to Detail

• Technical Skills

• Resilience

• Time Management

• Active Listening

• Training Skills

• Stakeholder Management

• Account Management

• Business Acumen

• Negotiation Skills

Job Type: Full-Time, Regular

Work location: 100% Fieldwork and Travel within the assigned areas.

Work schedule: Mondays to Fridays, with work during weekends or Philippine holidays, if needed.