Client Support Officer

Roles and Responsibilities

• Manage corporate account clients and resolve feedback, complaints or conflicts.
• Handle general enquiries and registration including walk-in customers
• Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback and any other administrative duties.
• Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.
• Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.
• Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding course registration, cancellation, examination results, certificates and/or cards status.
• Adhere to requirements by relevant authorities (such as MOM, LSP, SWDA) and company policies.
• Ensure proper handover to respective departments and relevant persons in the process flow.

Requirements:

• Able to communicate with Mandarin speaking clients and assist with simple translation
• Work-days are from Mon-Fri, 9am to 6pm and rotating each week either Sat or Sunday from 9am-1pm.
• Previous experience in a similiar training centre industry is advantageous or demonstrable cross functional skills.
• Highly independent and seeks ownership.
• Excellent communication skills with ability to adapt tone and approach across different channels.
• Proven track record of working effectively in fast-paced, team environment.
• Exceptional customer service attitude with genuine commitment to creating positive experiences.
• Detail-oriented and follow-up skills.
• Ability to prioritize tasks and manage multiple inquiries simultaneously.
• Minimum qualification of GCE 'O' levels or Higher Nitec in any field.