Client Support Program Administrator

Position:                               Client Support Program Administrator
**Comparable DFPS Position:**Service Program Administrator
Classification:                        Full-time, Exempt
Reports to:                                  Director, Permanency     
Company:                                      Texans Together             

Location:                                     
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)

Position Description:

The Client Support Program Administrator provides strategic leadership, operational oversight, and administrative direction for Texans Togethers Client Support Division. Through a hope-centered and strengths-based leadership approach, this position is responsible for ensuring children, youth, young adults, caregivers, and families receive coordinated services that promote safety, well-being, permanency, lifelong connections, and successful transitions to adulthood. The Client Support Program Administrator oversees multiple family-centered and youth-focused service programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), Transportation Services, and Preparation for Adult Living (PAL). The position ensures programs are delivered effectively, meet contractual and regulatory requirements, achieve performance outcomes, and align with Texans Together's mission and Community-Based Care model. This position serves as a key member of the leadership team and collaborates with DFPS, courts, providers, caregivers, youth, community partners, and internal stakeholders to strengthen service delivery systems and improve outcomes for children and families

Primary Responsibilities:

• Provide executive leadership and operational oversight for Client Support programs, including Family Group Decision Making, Kinship Services, Transportation Services, Preparation for Adult Living, and Local Permanency Services.
• Develop and implement strategic plans, policies, and operational initiatives aligned with organizational goals, contractual requirements, and best practices.
• Oversee program performance and service delivery to strengthen family engagement, caregiver support, placement stability, lifelong connections, and permanency outcomes.
• Supervise, coach, and develop senior managers and program leaders, promoting accountability, professional growth, and workforce effectiveness.
• Direct quality assurance and continuous improvement efforts, using performance data, audits, and stakeholder feedback to identify trends and improve service outcomes.
• Ensure compliance with applicable federal and state regulations, contractual obligations, accreditation standards, and organizational policies.
• Build and maintain collaborative partnerships with DFPS, courts, service providers, community organizations, and other stakeholders to strengthen resources and services for children and families.
• Oversee budget planning, resource allocation, staffing, and program capacity to support efficient and sustainable operations.
• Provide executive consultation and leadership during complex cases, critical incidents, placement crises, and emergency situations.

Required Qualifications:

• Bachelor’s degree required. Relevant experience considered in lieu of education requirement.
• Minimum seven (7) years ‘progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services program.
• Minimum five (5) years’ supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
• Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.

Preferred Qualifications:

• Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services.

Knowledge, Skills, and Abilities:

• Knowledge of PAL, Local Permanency Services, foster care, and child welfare practice.
• Knowledge of organizational leadership, strategic planning, and change management.
• Knowledge of quality assurance, performance management, and continuous improvement processes.
• Knowledge of trauma-informed, strengths-based, and hope-centered practices.
• Knowledge of budget development, resource management, and program administration.
• Skill in executive leadership and organizational management.
• Skill in strategic planning and implementation.
• Skill in coaching, mentoring, and developing leaders.
• Ability to establish a clear vision and inspire others toward shared goals.
• Ability to evaluate organizational performance and implement improvement strategies.
• Ability to make sound decisions in complex and high-pressure situations.
• Ability to build collaborative relationships across systems and agencies.
• Ability to manage competing priorities while maintaining focus on outcomes.
• Ability to represent the organization

Work Conditions:

• Environment: Office-based
• Conditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations.
• Work Schedule: Mon – Fri During standard business hours
• Travel: Frequent - Regular travel across Harris County and the 12- county service region. Reliable transportation required.