Client Support Representative

Location: Melbourne and Sydney
Department: Client Support
Reports to: Head of CS

We are looking for proactive and customer-focused individuals to join our highly regarded Client Support team as Customer Support Representatives.

Who are we

Vantage Markets Australia is a leading CFD broker. For more than 15 years, we’ve purpose-built our platform and services to help you trade seamlessly and better capitalize on market opportunities. Our Vantage ecosystem serves not only as a platform for trading financial instruments, but also a hub for learning, exploring, and connecting with other like-minded investors.

We are an award-winning, multi-asset broker with over 15 years of market experience. At Vantage, we offer traders access to a diverse range of 1,000+ financial products including Forex and CFDs on indices, commodities, shares, ETFs, and bonds. We are here to provide you with tools and support to help you navigate the markets with confidence.

Role Overview

You will be the first point of contact for our clients, your daily tasks include but not limited to account-related queries, trading platform support and other general inquiries. Quality of service is crucial for this position. If interested, then read on:

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Key Responsibilities

• Provide timely and professional support to our clients via Live Chats, Emails and Phones

• Handling customer inquiries and resolving client issues regarding our products, platforms, and basic trading-related questions

• Address clients feedback as well as complaints professionally

• Record and update client data and other relevant information when necessary

• Provide account opening and onboarding guidance

• This role requires coverage between 7:00 AM and 10:00 PM AEST on a rotating shift basis, with a total of 38 hours per week

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Requirement

• Must Have

  • 1-2 years experience in Customer Support / Client Services
  • Strong communication skills (written and verbal)
  • Ability to handle multiple tasks and prioritize effectively
  • Customer-first mindset with strong problem-solving skills
  • Strong attention to detail and compliance awareness

• Nice to Have

  • Experience in CFD / forex / financial services industry
  • Familiarity with trading platforms (e.g. MT4/MT5/TradingView)
  • Experience using Zendesk or similar tools
  • Bilingual (English + Vietnamese/Chinese highly preferred)

• What We Offer

  • Exposure to a fast-growing CFD trading environment
  • Structured training and development
  • Career progression opportunities