Client Support Representative

Client Support Representative

Full-Time Permanent | In-Office in Grimsby | $45,000–$55,000 per year

Be the welcoming voice, trusted problem-solver, and organizational engine behind an exceptional client experience. We’re looking for a personable, proactive Client Support Representative who thrives on helping people, keeping details on track, and making every interaction count. If you bring warmth, accuracy, and follow-through to a busy office, you’ll feel right at home on our team.

At a Glance

· Employment: Full-time, permanent

· Work arrangement: In-office, five days a week in Grimsby

· Salary: $45,000–$55,000 per year

· Licensing: None required

· Benefits: Available after 90 days

· Probation: Six months

· Vacation: Three weeks, prorated to your start date

What You’ll Do

· Welcome clients and connect them with the appropriate agency team member.

· Serve as the primary telephone contact by answering and redirecting calls and managing voicemail.

· Obtain, verify, and accurately record client information.

· Monitor incoming email and daily work lists, then distribute items to the appropriate team members.

· Proactively contact clients to complete a variety of follow-up activities.

· Accept, process, and deposit payments.

· Provide a full range of administrative support, including filing, faxing, photocopying, mail and courier coordination, ordering supplies, and other office support as required.

· Make outbound calls to obtain insurance expiry dates, schedule annual reviews, and set or confirm appointments.

· Schedule appointments on the appropriate calendar.

· Document clear, accurate notes in client profiles.

· Track call activity, including calls dialed, contacts made, and appointments booked.

What You’ll Bring

· A friendly, professional approach to client service—both in person and by phone.

· Strong organization, attention to detail, and comfort managing multiple priorities.

· Clear communication and confident follow-through on calls, appointments, and client requests.

· Accuracy when handling client records, payments, calendars, and activity tracking.

· A collaborative, dependable mindset and a willingness to pitch in wherever support is needed.

Ready to Make Every Client Interaction Count?

If you’re energized by helping clients, creating order, and being the person others can count on, we’d love to hear from you. Apply today !

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In person