Client Support Representative

JOB SUMMARY

 

The Client Support Representative is primarily responsible for the effective processing of contractual and non-contractual policy changes and all Client requests in accordance with established policies and procedures.

PRIMARY RESPONSIBILITIES:                                                                            

A. Processing of Non-Contractual policy changes and Client requests:

1. Checks documents received for completeness and return to source Units, if applicable
2. Processes requests within standards
3. Prepares and dispatches contract endorsements, as applicable
4. Updates Tracking and Productivity Logs on completion of tasks
5. Ensures that documents are placed to be scanned and filed

B. Processing of Contractual policy changes:

1. Receives Daily/ Weekly/ Monthly/ Yearly  Changes reports from Technology Services
2. Processes change (alterations) within standards
3. Updates Tracking and Productivity Logs on completion of tasks

SECONDARY RESPONSIBILITIES:                                                                      

1. Provides timely feedback and responds to queries from FA, FASST and Clients
2. Completes monthly, quarterly and half-yearly projects as necessary
3. Participates in meetings and Team Building exercises
4. Performs any other functions as required by Team Leader/ Coordinator

QUALIFICATIONS

EDUCATION

Minimum 5 CSEC passes inclusive of Grade 1 or 2  in Mathematics and English A and

8 CAPE passes (full certificate) or an equivalent diploma or professional certificate

EXPERIENCE

Minimum two (2) years experience in a corporate office environment

Please note that our recruitment and selection policy requires you to present a police certificate of character no older than 6 months from the date of stamp.

We thank you for your application. However, only if you have been short-listed, you will be contacted