Client Support Representative

Great customer support is not about having every answer immediately. It is about listening carefully, asking the right questions and making sure each client knows what happens next. We are looking for a confident and approachable Client Support Representative to support businesses using cloud, office and digital systems.

You will be the first point of contact for everyday questions, helping clients find straightforward solutions and connecting them with the appropriate specialist when further assistance is needed.

What to expect

• Pay: $20.50–$25.00 per hour
• Job type: Full-time
• Schedule: Monday–Friday 8:00 a.m. to 4:30 p.m.
• Location: On-site in Omaha, NE
• Training: Structured training provided
• Education: No college degree required

The conversations you’ll own

• Answer incoming client enquiries by phone, email and chat
• Create and update service tickets
• Help with account access, password resets and basic system questions
• Record accurate customer notes in the support system
• Explain services and next steps in clear, everyday language
• Monitor open requests and provide progress updates
• Escalate technical issues to the correct support specialist
• Follow up with clients to confirm their request has been resolved
• Identify recurring questions and share useful feedback with the team

You will report to the Client Support Manager and work alongside customer service professionals and technical specialists. The team will help you build confidence with ticketing systems, customer records, troubleshooting steps and business technology terminology.

Bring your people skills

Previous technology experience is not required. Experience from customer service, retail, hospitality, reception, call centers or another people-focused environment can transfer naturally into this position.

The right person will communicate clearly, remain composed when solving problems and take ownership of client requests. Basic computer confidence, dependable attendance and a willingness to learn are important.

This Client Support Representative opportunity offers practical experience in customer support and technology services, with room to develop into client success, service coordination or specialist support.

If you enjoy helping people and want to build valuable professional skills, apply today with your resume.

We welcome applicants from all backgrounds and base hiring decisions on the qualifications and requirements relevant to the position.

Pay: $20.50 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Work from home

Work Location: In person