Client Support Representative - Legal

Legal Client Support RepresentativeMister Wolf, P.C.

Santa Ana, CA (In Person)
Full-Time | $20.00 Per Hour

Who We Are

Mister Wolf, P.C. is a California-based law firm representing clients in contractual disputes, consumer-related matters, and other civil legal claims.

Our firm manages a high volume of active cases and client communications. We pride ourselves on providing responsive client service, clear communication, and consistent follow-through throughout every stage of a client's case.

We are not looking for a traditional receptionist or call center representative.

We are looking for someone with prior law firm experience who understands how legal cases move through a firm, how to communicate professionally with clients, and how to maintain accurate case documentation.

Who We're Looking For

This position is ideal for someone who has worked as a:

• Paralegal
• Legal Assistant
• Litigation Assistant
• Intake Specialist
• Case Manager
• Legal Secretary
• Client Services Representative at a law firm
• Legal Administrative Assistant

You should be comfortable:

• Speaking with clients throughout the day
• Following up on missing documents
• Providing case status updates
• Managing support tickets
• Documenting conversations accurately
• Working within case management systems
• Managing multiple priorities simultaneously

If you have never worked in a law firm before, this position likely will not be a good fit.

What You'll Be Doing

This role is heavily focused on client communication and case support.

On a typical day you may:

• Answer inbound client calls
• Return client voicemails
• Respond to support tickets
• Follow up with clients regarding missing documents
• Provide case status updates
• Send emails and text messages to clients
• Document all client interactions in our CRM and case management systems
• Coordinate with attorneys, paralegals, and legal staff
• Escalate urgent client concerns
• Review case records and identify missing information
• Track outstanding tasks and follow-ups

This is a high-volume position that requires strong organization and attention to detail.

Performance Expectations

Successful team members are expected to:

• Handle a high volume of client communications daily
• Maintain accurate case notes
• Respond to client inquiries promptly and professionally
• Keep support tickets organized and updated
• Follow up consistently on outstanding client needs
• Work efficiently across multiple software systems
• Maintain professionalism when dealing with frustrated or emotional clients

Required QualificationsRequired

• Minimum 1 year of law firm experience
• Strong phone communication skills
• Strong written communication skills
• Professional customer service experience
• Experience handling sensitive or confidential information
• Strong organizational skills
• Reliable transportation to the Irvine office

Preferred

• 2+ years of legal support experience
• Experience as a Paralegal or Legal Assistant
• Experience with litigation support
• Experience with CRM or case management software
• Bilingual English/Spanish

What We Value

We are looking for someone who is:

• Professional
• Organized
• Reliable
• Detail-oriented
• Empathetic with clients
• Comfortable handling multiple tasks at once
• Able to work independently
• Able to communicate effectively with both clients and attorneys

Pay: $20.00 - $25.00 per hour

Experience:

• Law office: 1 year (Required)
• client-facing phone: 1 year (Required)

Ability to Commute:

• Santa Ana, CA 92707 (Required)

Work Location: In person