Client Support Specialist

Customer Service Specialist – Contract-to-Hire Opportunity

📍 Location: Green Bay, WI (preferred) | Stevens Point, WI | Hales Corners, WI (On-Site)

📅 Duration: 90-Day Contract with Strong Potential for Permanent Conversion

💲 Pay: $18-20/hour

Are you passionate about helping customers and looking to build a long-term career in customer service? We are seeking friendly, dependable, and tech-savvy Customer Service Specialists to join a growing team supporting customers in a fast-paced contact center environment.

No financial services experience is required! We're looking for individuals with excellent communication skills, a positive attitude, and the ability to learn multiple computer systems quickly.

Ideal Candidate:

✔ High school diploma or equivalent required

✔ Previous customer service experience (retail, hospitality, food service, healthcare, or call center)

✔ Strong computer skills and ability to navigate multiple systems simultaneously

✔ Excellent communication and problem-solving abilities

✔ Empathetic, positive, and customer-focused mindset

✔ Reliable attendance and commitment to completing training

Additional Consideration for Candidates With:

• Call center experience

• Financial services or banking experience

• Experience in fast-paced customer-facing roles

• Strong multitasking and data entry skills

• Ability to remain calm and professional under pressure

Key Responsibilities:

• Handle approximately 50–60 inbound customer calls per day

• Provide exceptional customer service while resolving inquiries efficiently

• Navigate multiple computer systems to access and update customer information

• Research issues and provide accurate solutions

• Maintain professionalism and empathy during every customer interaction

• Follow company procedures while meeting quality and performance standards

• Participate in ongoing training and continuous learning

Why Join Us?

This is an excellent opportunity for candidates looking to grow their customer service career with a company that values development and internal advancement. High-performing employees may receive a full-time offer following the contract period. If you're dependable, eager to learn, and enjoy helping others, this could be the perfect opportunity for you.

Benefits:

PrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

👉 Apply today to start your customer service career with a team that invests in your success!

More about us:

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.