A
AIMS Immigration Relocation Specialist Philippines
Client Support Specialist
3 months ago
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Important information
Contract type:
Permanent
Location:
Taguig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
7 August 2026
What they need
- Assisting clients on their Australia visa applications
- Communicating and consulting clients on their eligibility for Australia visa programs
- Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs
- Monitoring and communicating the progress of clients’ application status and ensuring all documents are valid and/or updated
- Respond to client queries promptly during the application process
- Taking ownership of clients’ applications from initiation to visa outcome
- Submission of clients’ applications with accurate and complete information and documentation in a timely manner
- Communicating with and submission of applications to Australia immigration authority and professional bodies relevant to the visa programs
- Be the subject matter expert in Australia visa programs
- Continuous research on Australia migration policies and assessing the impact to the company and clients
- Maintaining the company’s data library for seamless retrieval and reference to client files
- Manage client complaints and feedback in an expeditious manner with the goal of client satisfaction in the company’s service standards
- Bachelor Degree and above
- Excellent command of spoken and written English
- At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry
- Superb attention to detail and accuracy
- Strong multi-tasking and organizational skills
- Demonstrate professional, proactive and mature demeanor
- Able to work independently and also be a team player by contributing solutions and enhancing collaboration within the team
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