Client Support Specialist

InterDent is seeking a compassionate, organized, and service-oriented Client Support Specialist to assist patients, dental practices, and internal teams with questions, requests, and administrative needs. In this role, you will serve as a reliable point of contact, provide accurate information, document interactions, and coordinate with appropriate departments to ensure client concerns are addressed efficiently.

This position may support a remote work arrangement depending on business requirements. The ideal candidate enjoys helping people, communicating clearly, and solving problems in a fast-paced healthcare environment. You will work closely with cross-functional teams to provide timely support while maintaining professionalism, confidentiality, and a strong commitment to service quality.
Key Responsibilities

• Respond to client, patient, practice, and internal support inquiries through phone, email, and other communication channels.
• Provide accurate information regarding services, appointments, accounts, and administrative processes.
• Document client interactions, requests, and resolutions in internal systems.
• Investigate service-related issues and coordinate with appropriate departments to resolve them.
• Follow up on outstanding requests to ensure timely resolution.
• Maintain accurate client and support records.
• Assist dental practices with administrative and operational questions.
• Escalate complex or sensitive matters to appropriate team members.
• Maintain confidentiality when handling patient, employee, financial, and company information.
• Identify recurring issues and recommend opportunities to improve support processes.
• Communicate effectively with remote and onsite colleagues across different departments.
• Support remote client-service workflows while maintaining responsiveness and service quality.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in customer service, client support, healthcare administration, dental services, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple requests and priorities while meeting deadlines.
• Proficiency with Microsoft Office and customer relationship management systems.
• Ability to learn new software and internal processes quickly.
• Ability to work independently in a remote environment when applicable.
• Commitment to providing professional, patient-focused service.

Bonus Points

• Previous experience in a dental, healthcare, or medical office environment.
• Familiarity with dental terminology, insurance processes, or patient scheduling.
• Experience with CRM, electronic health record, or practice-management systems.
• Knowledge of HIPAA and healthcare information privacy practices.
• Experience supporting multiple locations or distributed teams.
• Previous experience working in remote customer service or support environments.

Perks

• Competitive compensation.
• Medical, dental, vision, and prescription benefits.
• 401(k) retirement savings opportunities.
• Paid time off and company holidays.
• Professional development and continuing education opportunities.
• Training and career advancement opportunities.
• Collaborative and supportive work environment.
• Opportunities to grow within a leading dental support organization.
• Flexible remote work opportunities for eligible positions.