Client Support Specialist

At Positive Salary Packaging, we don’t just offer novated leasing — we help people take control of their finances with simple, fair, and accessible solutions. We’re a team that believes in doing the right thing — for our customers, our partners, and each other.

We’re growing fast, but we’re staying true to what makes us special: a workplace built on respect, honesty, and genuine conversations. Here, your ideas matter, your growth is supported, and your work makes a real impact.

We are currently looking for a confident Client Support Specialist to join our growing Operations team. This role is perfect for someone just starting out in the industry and looking to grow their experience!

You will be working hybrid between our Head Office in Newstead and home.

What you'll do

As a Client Support Specialist, you will be the primary point of contact for handling client enquiries, ensuring simple, timely and accurate solutions while meeting SLAs and regulatory requirements.

Your day may include:

• Handle and respond to client queries via email and phone in a timely and professional manner
• Build and maintain positive relationships with clients
• Investigate invoice or payment queries and provide clear explanations of the process
• Identify and escalate any potential risks or discrepancies to the Banking & Payroll manager when required
• Assist with Queensland Government banking and payroll activities as required

Our ideal new addition will have:

• Experience in client support particularly within novated leasing, salary packaging or financial services
• Experience and knowledge of banking systems such as Xero
• Experience in developing and documenting processes and system guidance
• Proficiency in Microsoft Office suite and experience with Salesforce and/or Catch-e is advantageous.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.

Why Join Positive?

• Make a real difference – Help Australians access smarter, fairer ways to drive the car they want.

• Grow your way – Ongoing training and development to support your career.

• Be part of a great team – Our supportive team environment fosters connection and results.

• Flexible work options – 50% WFH arrangement to help to balance work and life.

• Novated leasing benefits– of course!

At Positive, your work really means something. You’ll feel supported, encouraged, and proud of what you do.

Positive Salary Packaging is an equal opportunity employer committed to diversity and inclusion in the workplace.

If this all sounds like the next step in your career, we’d love to hear from you! To apply for this position, click APPLY and send us your resume and cover letter via seek.