Client Support Specialist

Client Support Specialist at Toolad Location: United States — 100% Remote

Job Type: Full Time

Salary: $58,000 - $66,500 per year

The Role Toolad has an opening for a Client Support Specialist supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will coordinate client or account support, follow-up, and service delivery. This full-time position is 100% remote and open to candidates throughout the United States.

What You'll Do

• Respond to customer or client questions related to advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting through approved phone, email, chat, or ticketing channels in the Client Support Specialist role at Toolad.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Client Support Specialist role at Toolad.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across creative advertising and campaign work in this Client Support Specialist position.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Toolad team as part of Client Support Specialist work.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting creative advertising and campaign work in the Client Support Specialist role at Toolad.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Client Support Specialist responsibilities at Toolad.

What You Bring

• Strong customer communication, organization, documentation, and follow-up skills for the Client Support Specialist opening at Toolad.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Work Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $58,000 - $66,500 per year

Apply Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.