Client Support Specialist

Help Our Clients Succeed and Succeed with Them

Our mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent. This mission has stood the test of time for more than 20 years, unchanged. Markit is a leading international company, offering IT purchasing solutions in 50 countries (and growing fast). Hundreds of Fortune 500 and Forbes Global 2000 companies choose Markit as their IT purchasing partner.

As a Client Support Specialist at Markit China, you are the day-to-day heartbeat of our client relationships. Working directly under the Customer Success & Operations Manager, you keep orders moving, clients informed, and back-office operations running smoothly. This is a hands-on, high-ownership role where your attention to detail and proactive communication directly shape the client experience.

Job requirements

• 1–3 years of experience in customer service, operations, or a similar client-facing support role.
• Excellent written and verbal communication skills in English and Mandarin.
• Hands-on experience with a CRM system (e.g. Salesforce, HubSpot, or similar).
• Proficiency with MS Office tools.
• Strong organisational skills and attention to detail — you can juggle multiple open cases without dropping the ball.
• A proactive mindset: you flag issues early and follow up without being asked.
• Experience in IT, tech, or B2B is a plus but not required.
• Based in Shanghai.

Job responsibilities

• Process and track client orders end-to-end, ensuring timely fulfilment and accurate documentation.
• Respond to routine client inquiries via email, phone, and live chat in a timely and professional manner.
• Support the handling of warranty claims, return cases, and after-sales service requests.
• Maintain and update the sales platform and back-office tools with accurate product, pricing, and order data.
• Assist in preparing client-facing materials, quotes, and reports.
• Coordinate with wholesalers, vendors, and logistics partners to follow up on shipments and resolve delivery issues.
• Log and maintain records of client interactions in the CRM system and escalate complex cases to the Manager.
• Monitor order status and proactively communicate updates to clients to ensure a smooth experience.
• Support onboarding of new clients by preparing documentation and coordinating internal stakeholders.
• Assist in compiling operational reports and KPI tracking data as requested.

Job benefits

Competitive pay — fixed salary reviewed yearly, plus a quarterly performance bonus

Health & time off — sick leave, vacation, plus all regional public holidays

Equipment & stability — laptop and work tools provided

At Markit, you’ll have the opportunity to leverage your expertise and contribute to our “Helping Clients Succeed” philosophy, which sets us apart and makes us outstanding in the industry. You will always be up to date with IT industry trends and collaborate with some of the world’s largest distributors, vendors, and organizations across various industries. By joining Markit, you’ll work closely with Markiteers worldwide in an inspiring and empowering environment. Our values-driven recruitment ensures that professionalism, loyalty, transparency, and kindness are at the core of everything we do.

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To innovate. To execute excellence. To make an impact. To celebrate. To be part of a forward-thinking, professional, and fun-loving team - one that values honesty, openness, kindness, diversity, and collaboration. Help us continue to lead the way in the world of IT purchasing.