Client Support Specialist

About Easy Lemon

Easy Lemon is a fast-growing U.S.-based Lemon Law organization dedicated to helping consumers navigate claims involving defective vehicles. Our goal is to make the legal process easier to understand while providing clients with responsive, professional, and reliable support.

As our team continues to grow, we are looking for a highly organized, empathetic, and client-focused Client Support Specialist to join our remote team.

This role is ideal for someone who enjoys working directly with clients, managing multiple cases, coordinating with internal teams, and taking ownership of tasks to keep cases moving forward.

Previous U.S. Lemon Law experience is preferred but not required. We provide training on our processes, systems, and the fundamentals of U.S. Lemon Law.

The Opportunity

As a Client Support Specialist, you will manage an assigned caseload and serve as a key point of contact for clients throughout their Lemon Law claim.

You will keep clients informed, respond to questions and concerns, follow up on outstanding documents and information, monitor case progress, and coordinate with attorneys, paralegals, and other internal teams to help move each case forward.

This is a high-volume, client-facing position that requires approximately 30–40 client calls per day. Success in this role requires strong organization, communication, follow-through, and the ability to manage multiple cases and priorities without losing attention to detail.

Key Responsibilities

• Serve as a primary point of contact for clients throughout the claims process
• Communicate with clients professionally through phone, email, and SMS
• Handle approximately 30–40 client calls per day
• Provide timely and accurate updates regarding case progress
• Respond to client questions and concerns with professionalism and empathy
• Request, collect, and follow up on required documents and information
• Maintain accurate case notes and client records in CRM and case management systems
• Coordinate with attorneys, paralegals, and internal teams to keep cases moving
• Monitor assigned cases for outstanding tasks, documents, deadlines, and next steps
• Identify potential delays or issues and escalate them appropriately
• Follow up proactively to prevent cases from becoming stalled
• Build strong client relationships through consistent and responsive communication
• Manage a large caseload while maintaining accuracy and organization
• Provide a professional and positive client experience throughout the case lifecycle

Qualifications & Skills

• Previous experience in case management, legal services, law firms, customer service, or another client-facing role preferred
• Legal education or experience in a legal environment is a plus but not required
• U.S. Lemon Law, consumer protection, or litigation experience is a plus but not required
• Strong spoken and written English communication skills
• Excellent client service and relationship-management skills
• Strong organizational and time-management abilities
• Ability to manage multiple cases, priorities, and deadlines simultaneously
• Comfortable handling a high volume of client communications
• CRM or case management software experience preferred
• Strong attention to detail and commitment to accuracy
• Strong problem-solving and follow-up skills
• Ability to work independently, take ownership of assigned cases, and remain productive in a remote environment

What Makes a Successful Client Support Specialist?

The ideal candidate is:

• Client-focused & empathetic – listens carefully, understands concerns, and provides clear guidance
• Highly organized – manages a large caseload while staying on top of details and deadlines
• Proactive – identifies what needs to be done and takes action without waiting to be asked
• Accountable & reliable – takes ownership of assigned cases and follows through
• A strong communicator – communicates clearly with clients and collaborates effectively with internal teams
• Detail-oriented – understands the importance of accurate records and documentation
• Adaptable & coachable – willing to learn new systems, processes, and legal concepts
• Results-driven – focused on keeping cases progressing while maintaining excellent client service

Remote Work Requirements

• Reliable high-speed internet connection (minimum 10 Mbps)
• Computer with at least an Intel Core i5 processor or equivalent
• Professional-quality noise-cancelling headset
• Quiet, professional, and distraction-free workspace
• Ability to maintain client confidentiality and data security while working remotely
• Availability to work a consistent full-time schedule aligned with U.S. business hours

Why Join Easy Lemon?

At Easy Lemon, you'll have the opportunity to build your career while helping consumers navigate complex vehicle-related legal claims.

We provide the training and support needed to succeed while giving you the opportunity to develop valuable experience in client services and the U.S. legal industry.

What you can expect:

• 100% remote position
• Full-time, stable remote employment
• Comprehensive training in U.S. Lemon Law and firm processes
• Supportive and collaborative team environment
• Meaningful work directly supporting consumers
• Opportunities for professional development and career growth
• Opportunity to grow with a rapidly expanding U.S. organization

Job Type: Full-time

Pay: $16,320.00 - $16,456.00 per month

Work Location: Remote